Government's different now," said Ressler, who now runs GovLoop full time. "Why shouldn't citizens be able to report emergencies on Twitter? Or take a picture of a pothole on their cellphone?''
From a Washington Post article in the next generation of government employees. Trying to contact VDOT from your car is way more difficult than it needs to be (and most inquiries or complaints are ignored anyway). Have raised this exact issue with Fairfax County and gotten nowhere. Have mostly been told to take a number and sit down. We'll get to it when we can.